It seems more and more that standard rates are becoming a formality in our industry. Every year, law firms raise their rates but their clients react simply by demanding deeper discounts....
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It seems more and more that standard rates are becoming a formality in our industry. Every year, law firms raise their rates but their clients react simply by demanding deeper discounts....
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I travel a lot for business and often use Uber to get around. For those of you who are less familiar with it, the Uber app allows both the drivers and the passengers to rate one another on...
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Business Development Client Service
Client service is the lifeblood of any healthy practice and should always be our first priority. But it's all too easy to become consumed by the deluge of emails and deadlines that define...
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It’s common sense: You’re better off harvesting the opportunities you already have than chasing the ones you could have. And yet, many of us spend an inordinate amount of time seeking out...
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They signed your engagement letter. They paid your invoices. They even endorsed you on LinkedIn for your good work. You can relax now, they're yours. Client loyalty should be kicking in...
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If you do good work, sooner or later you will have a short list of loyal clients. They are easy to spot: they actually go out of their way to thank you for your help, they pay your fees on...
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Chances are you aren't psychic, which is why soliciting client feedback is the only way to know for sure that you are providing quality services (and earning future referrals) as intended....
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As we go through life pursuing our various agendas, we occasionally lose sight of the fact that we are not at the center of the universe. Yes folks, there are other people out there whose...
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It has been a few weeks since your client has heard from you, but not to worry, it’s safe to assume that you know what’s on their mind and that they will call you if there is anything new...
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"My clients will call if they need me." That’s the most popular client service motto these days. After all, we’re all busy, and the last thing we want is for our clients to judge us for ...
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