Join David Ackert as he interviews Paul Bolus, Partner at Bradley Arant Boult Cummings in this episode of the Market Leaders Podcast.
Tune in to hear David and Paul discuss:
- Why Paul emphasizes client service as the key differentiator between law firms in the long run
- Bradley's firmwide client service best practices guide that goes beyond the concept of simply providing good legal work
- How client service interviews can unearth valuable undiscussed needs or issues between clients and your firm
- How to encourage your lawyers to adopt a service-conscious mindset that nurtures meaningful client relationships
Looking for more information on client development?
Don't miss our past episodes of the Market Leaders Podcast.
- Episode 19: How Technology Drives Legal Services featuring Paul Ward of Holland & Hart LLP
- Episode 18: Setting the Pace as a New BD Director featuring Morgan Ribiero, Waller Lansden Dortch and Davis LLP
- Episode 17: Accelerating Law Firm Practice with Legal Process Outsourcing featuring Karen Katz of Mindcrest
- Episode 16: The Key Ingredients of a Strategic Plan featuring Katy Von Treskow of Winston & Strawn LLP
- Episode 15: Using Productization and BD Coaching to Advance the Firm featuring Linda Fleming, Garvey Schubert Barer
- Episode 14: Taking the Chance out of Lateral Integration featuring Amy Fowler, Mintz Levin
- Episode 13: Extending Marketing's Reach Across the Firm featuring Jill Weber, Stinson Leonard Street
- Episode 12: Mentoring a Marketing Department to Success featuring Trish Lilley, Fox Rothschild LLP
- Episode 11: Applying Process Improvement to Law Firm BD featuring Brenda Plowman, Fasken Martineau DuMoulin
- Episode 10: Setting Women Up for Success in Business Development featuring Erica Yates, Burr & Forman
- Episode 9: Introducing New Technology to a Law Firm featuring Sheenika Gandhi, Panye & Fears LLP
- Episode 8: Generosity and Authenticity in Business Development featuring Jodi Kovitz, AceTech Ontario
- Episode 7: Establishing the Foundation - The First 6 Months in a CMO Role featuring Maggie Watkins, Sedgwick LLP
- Episode 6: Running the Law Firm Like a Business featuring Kerry Price of Bass, Berry & Sims
- Episode 5: The Importance of Listening and Courage in Law Firm Business Development featuring Jeff Berardi, K&L Gates
- Episode 4: Driving Enthusiasm for Business Development Within the Firm featuring Jim McGrew of Ogletree Deakins
- Episode 3: Business Development and Firm Structure featuring Cynthia Voth of Miller, Nash, Graham & Dunn
- Episode 2: Collaborative Culture featuring Kathleen Flynn of Bryan Cave
- Episode 1: The Automation Opportunity featuring Leah Schloss of Sullivan & Worcester